7 years as a technical trainer, technical writer, instructional designer, documentation specialist, change management specialist
7 years as a Microsoft Access database applications developer and VBA programmer
5 years as a business process analyst, end-user support needs analyst, business intelligence specialist, report developer, query developer
1 year as a regional manager
Current/recent job titles:
Regional Operations Manager, Consultant
Usertech, Ceridian Employer Services
Type of employment:
Contract, full-time, part-time
Willing to relocate:
Willing to travel:
U.S. Work Authorization:
Key work-related skills:
Instructional design, instructional systems design (ISD), training development and delivery, documentation design and development, technical writing, needs analysis, desktop publishing, database development, Visual Basic for Applications (VBA) programming, written and oral communication, presentation, negotiation
ERP Systems skills, including PeopleSoft HRMS, PS Query, nVision, Crystal Reports, Cognos Impromptu, Cognos PowerPlay, Business Objects
Software skills, including Microsoft products such as Word, Excel, PowerPoint, Access, and Project, as well as Adobe Photoshop, Corel Draw, Crystal Reports, RoboHelp, Doc-To-Help, Visio, SmartDraw, ABC Flowcharts, Visual Thought
Internet skills, including Internet Explorer, HTML, iPer Easy Web Editor
Developed comprehensive end-user support materials for HRMS/HRIS systems, including PeopleSoft.
Developed online system-reference documentation for human resources, benefits administration, and payroll processing procedures using RoboHelp.
Developed quick-reference materials and printed documentation for human resources, benefits administration, payroll processing, and reporting procedures, as well as delta documentation for system upgrades.
Facilitated business-process development and documentation, particularly in the areas of payroll and human resources.
Produced 200+ page operations manual for professional-services organization.
Developed online help system for internal project database using Doc-To-Help.
Training and Change Management
Conducted extensive user-support needs analyses for successful enterprise resource planning system implementations.
Designed, developed, and delivered customized training for HRMS/HRIS and Manufacturing/Distribution systems, including PeopleSoft.
Designed, developed, and delivered customized training for Business Intelligence tools such as PeopleSoft Query, Crystal Reports, Cognos Impromptu, and Cognos PowerPlay. Assisted in the development of customized training for Business Objects.
Designed two corporate presentations using graphics tools (Adobe Photoshop, Corel Draw).
Designed, developed and delivered internal courses for end-user support consulting organization, including: Creating Custom Templates in MS Word, New Hire Orientation, Microsoft Access.
Participated in quality assurance testing for software and training materials.
Designed and developed needs analysis and training tracking tools in MS Access for use by end-user-support consulting organization.
Developed training tracking tools in MS Access for major client.
Developed project-management tools using MS Access and Crystal Reports.
Designed and developed read-only project-information database in MS Access to track HRMS system customizations for professional-services organization.
Completed CBT Systems Oracle End-User Introduction curriculum, including introduction to Oracle SQL , SQL*Plus and PL/SQL.
Created financial-reporting and bonus administration systems in MS Excel and MS Access for professional-services organization.
Edited The Pan-Africanist, No 10, published by the Program of African Studies, Northwestern University, Evanston, IL, 1988.
Wrote and published high school reference book, Enchantment of the World: Malawi, Children’s Press, Chicago, 1990.
Designed and directed University freshman seminars, working closely with students to develop analytical and writing skills.
Served as teaching assistant at the University level and teacher at the lower high-school (junior-high equivalent) level.